When your product gets traction, the customer support emails start. And they never stop.After almost ten years of running a small software company, here’s a collection of my favourite strategies for doing customer support well.click …
saas
Everything I Wish I’d Known Before I Started Demoing SaaS
thebetterstory.co
I had spent 25 minutes showing a content team the many ways Airstory would improve their lives when their manager looked at me and said: But you guys aren’t funded. It was then — in that moment — that I realized this: I suck at …
Navigating the long, slow SaaS ramp of death
baremetrics.com
There can be some really exciting days when you’re building a SaaS company, but the large majority are a slog. Just one foot in front of the other, slowly trudging your way up the hill in the muck.…
How B2B and B2C companies solve churn differently
blog.profitwell.com
Every single founder has had nightmares about high user churn. Whether a company sells to individuals or businesses, a leaky customer base drains your revenue and makes growth nearly impossible.…
Software Engineer to SaaS Founder
hackernoon.com
If I could go back, I’d definitely do things differently. I can’t go back. But I can share what I’ve learned to help you avoid making the same mistakes.…
Pros and Cons of Using a “.io” Domain for SaaS and Startups
kraftblick.com
Check our blog post to decide if .io domain is suitable for your business…
The Mission Matrix: Your B2B SaaS Go-To-Market Strategy
www.advanceb2b.com
The SaaS go-to-market strategy of a B2B company is in many ways similar to the battle strategy of the Roman army; a well-thought out plan of attack will greatly increase your chances of survival, and ultimately, victory...…
How freemium drives MRR for Trello, Slack, WordPress, and Dropbox
blog.profitwell.com
You've just built the most earth-shattering product ever invented. But you're not too sure how to sell it. Without the right revenue model, how are you going to survive long enough to find success?…
It’s time for SaaS to be boring
blog.chartmogul.com
If you stay up to date with the SaaS and B2B publishing trends you may have noticed a number of recently-published articles spelling doom and gloom for Software as a Service.…